Please find another article which has been written by the Infosys folks from HBR press. Being a part of the service Industry, it can really help us to guide that what are the things we should be proposing to client on Right shore according to the value and criticality of various processes. Slowly and slowly, we can surely move with a client on providing higher value services by building a trusted relationship. Overall, you will find it a good read.
Rupesh
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